Duration of exchange or return
He indicated that the product should be replaced or returned within 14 days from the date of creating the order.
Conditions of validity or return
1- The product must be in original condition without being used by the customer, and TRIX has the right to refuse the replacement or return option if the customer uses the product.
2- Shipping costs for the first delivery are deducted in all cases (change in the customer’s opinion - manufacturing defect), whether for exchange or return.
3- The customer is required to pay the costs of the shipping, exchange or return process in the event of a change in the customer’s purchasing status.
4- TRIX expressly bears the shipping or return costs in the event of any manufacturing defect in the product.
5- The refund process can be made or the original product invoice is not available with the customer.
6- TRIX’s quality team is to determine whether the customer’s complaint is classified as a manufacturing defect or not.
7- The cash order value is refunded through the delivery representative or through electronic wallets such as Vodafone Cash.
Conditions for obtaining payment upon delivery service for orders
1- If the customer cancels the order 24 hours after creating an order on Ali Bekt Say or after returning the order for shipping, the payment upon delivery service will be canceled and only purchasing methods using electronic payment will become available.
2- In the event that the order is evaded and the order is returned to another TRIX company, the payment upon receipt service will be cancelled, because it is only possible to purchase through electronic payment.
Submit a return request for old devices
1- Contact us via Facebook messages
2- Send us a photo of your photograph of the requested product or its original document.
3- Send us the order number or the phone number on which the order was made.
He indicated that the product should be replaced or returned within 14 days from the date of creating the order.
Conditions of validity or return
1- The product must be in original condition without being used by the customer, and TRIX has the right to refuse the replacement or return option if the customer uses the product.
2- Shipping costs for the first delivery are deducted in all cases (change in the customer’s opinion - manufacturing defect), whether for exchange or return.
3- The customer is required to pay the costs of the shipping, exchange or return process in the event of a change in the customer’s purchasing status.
4- TRIX expressly bears the shipping or return costs in the event of any manufacturing defect in the product.
5- The refund process can be made or the original product invoice is not available with the customer.
6- TRIX’s quality team is to determine whether the customer’s complaint is classified as a manufacturing defect or not.
7- The cash order value is refunded through the delivery representative or through electronic wallets such as Vodafone Cash.
Conditions for obtaining payment upon delivery service for orders
1- If the customer cancels the order 24 hours after creating an order on Ali Bekt Say or after returning the order for shipping, the payment upon delivery service will be canceled and only purchasing methods using electronic payment will become available.
2- In the event that the order is evaded and the order is returned to another TRIX company, the payment upon receipt service will be cancelled, because it is only possible to purchase through electronic payment.
Submit a return request for old devices
1- Contact us via Facebook messages
2- Send us a photo of your photograph of the requested product or its original document.
3- Send us the order number or the phone number on which the order was made.